Bilingual Customer Service Representative - Insurance Processing

Idaho Housing and Finance Association•Boise, ID

22h

About The Position

We are seeking a detail-oriented Bilingual Customer Service Representative to join our Insurance Processing team within our Loan Servicing Department. In this role, you will assist borrowers by answering questions regarding their insurance coverage, deductibles, and ensuring their premiums are paid. If you enjoy staying organized, working on multiple different things at once, and providing excellent customer service, this could be a great opportunity to grow within a supportive and mission-driven organization.

Requirements

Bilingual in English and Spanish required
Ability to work independently, organize, prioritize, and manage multiple responsibilities
Strong attention to detail and problem-solving skills
Ability to maintain excellent customer and team relations at all times
Strong communication skills

Nice To Haves

Experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
Previous customer service or call center experience preferred
Proficiency in Microsoft Office programs preferred

Responsibilities

Handle incoming phone calls and customer inquiries, in both Spanish and English, related to their insurance and escrow accounts
Guide borrowers through the insurance policy requirements and updating their escrowed insurance details
Track, document, and follow up on borrower needs to ensure timely completion according to Agency guidelines
Complete reports and make outbound calls to correct any collateral discrepancies
Maintain professional, friendly, and helpful interactions with IHFA borrowers and team members
Provide additional support and complete other duties as assigned by leadership