Bilingual Customer Service Representative II

City of Garland • Garland, TX

16d • $16 - $19 • Onsite

About The Position

Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs. This position is based in a landfill scale house and involves a combination of customer-facing service and administrative work. Employees regularly interact in person with residents, contractors, and commercial customers while also performing desk-based tasks.

Requirements

• High School Diploma or General Equivalency Diploma (G.E.D.)
• Up to 1 year related experience
• Must be fluent in both English and Spanish
• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Valid Class C Texas driver's license

Nice To Haves

• Up to 1 year advanced study or training beyond the high school level
• 1-2 years administrative experience
• Basic skills in PC and systems application
• Good customer service and telephone etiquette skills
• Good organizational skills
• Good oral and written communications skills
• Ability to multitask
• Ability to adapt to various working environments
• Ability to work independently and/or in a team environment
• Ability to work under close supervision

Responsibilities

• Process customer transactions utilizing specialized scale software.
• Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.
• Conducts charge, check and cash customer transactions.
• Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.
• Provide entry level day-to-day administrative and business support.
• Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.
• Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.
• Prepare and maintain office files, including office filing
• Collect and organize data to generate reports, presentations, and assist with research and projects.
• Maintain department accounting records including invoices, expenses and office supply orders.
• May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED