Bilingual Customer Service Representative I

John Brooks Company • Edmonton, AB

3h • CA$52,000 - CA$65,000 • Onsite

About The Position

This position is for an existing vacancy. John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

Requirements

• College Diploma in a related field
• Strong written and verbal communication skills in both French and English
• A minimum of 1-3 years of related experience (B2B customer service)
• Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
• Must exude an enthusiasm, passion, confidence, and an optimistic attitude
• Must be a collaborative and a supportive team player
• Excellent interpersonal and communication skills
• Excellent attention to detail
• Be able to “think on your feet” and assist customers in solving problems and demonstrate creativity
• Must demonstrate initiative
• Ability to develop and maintain key relationships with both internal and external contacts
• Excellent planning, organizational, and time management skills
• Must deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involved
• A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Nice To Haves

• Working knowledge of fluid handling equipment and technical/mechanical processes
• Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

Responsibilities

• Ensure a timely, professional response to all customer inquiries by defining customer requirements, providing quality quotes, coordinating with suppliers, sending out technical information, and providing feedback regarding order & shipment status.
• Efficient and timely entry of customer orders into order entry system by developing a detailed knowledge of the system and focusing on details like correct price, product number, and description.
• Provide superior customer service by working with internal team(s) to proactively expedite orders, keeping customers informed of status, referring to others for technical recommendations, exhibiting courtesy and patience, building customer relationships, and providing support for Level 1 technical calls.
• Assist the Outside Sales Teams by having a strong awareness of company targets and strategies, identifying and sharing leads/opportunities, keeping in regular communication, and executing quotation follow-up.
• Implement the company’s strategies and vision by acting on opportunities to “up-sell” or “cross sell” with customers for expanding business and encouraging the “systems approach”.
• Responsible for appropriate, timely and consistent self-development.
• Other related duties which may be assigned from time to time.

Benefits

• Competitive remuneration including base salary ($52,000-$65,000) + incentive
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy
• Company provided laptop

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree