About The Position
As a national health solutions partner, Medavie puts people first in everything they do. They are looking for a Bilingual Customer Service Representative to support members across Canada. This role offers the opportunity to problem-solve, contribute positively to a team environment, and provide the highest level of customer service. It is described as far from a typical contact center experience, with high employee satisfaction scores. The company emphasizes its award-winning culture, supportive team, and comprehensive training to ensure employee success. They are committed to diversity and inclusion, welcoming applications from all backgrounds and offering support for accommodations during the recruitment process.
Requirements
- Love helping people.
- Strong communication skills (email and phone: clear, concise, and friendly).
- Positive, solutions-oriented attitude.
- High school diploma required; post-secondary or equivalent experience.
- Strong attention to detail in a dynamic environment.
- Ability to work independently in a remote environment.
- Ability to sit while using a computer and a headset for prolonged periods of time.
- Strong technical aptitude.
- Problem-solving skills.
- Fluently Bilingual (English & French) written and spoken is required.
Nice To Haves
- 2+ years of Contact Centre experience.
- Enjoy the insurance industry.
Responsibilities
- Provide support and service to members.
- Effectively problem-solve.
- Contribute positively to a team environment.
- Provide the highest level of customer service possible.
- Navigate multiple applications while supporting callers.
- Understand caller needs and learn quickly to get the best results.
Benefits
- Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
- Extensive virtual paid training program.
- Permanent full-time position.
- Opportunity to grow in a well-established organization.
- Flexible work arrangements and emphasis on work-life balance.
- Remote and hybrid work options.
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
- 100% employer-matched Defined Contribution Pension Plan.
- Annual Incentive Bonus.
- Paid vacation.
- Gifted week of vacation in your first year.
- Optional Vacation Purchase Program.
- Encouragement of personal learning and growth.
- Opportunities for career development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
