Bilingual Customer Service Representative/Field Support

Molly Maid of Chicago North Shore • Skokie, IL

11d • $17 - $20 • Onsite

About The Position

Molly Maid of Chicago North Shore is seeking a new Bilingual Customer Service Representative/Field Support to join their growing team. This role offers training and opportunities for advancement. The position is full-time with no nights, weekends, or holidays. The base rate is $17-$18/hr, with the potential to earn upwards of $20/hr through an incentive program after a 90-day probationary period. Bilingual English/Spanish is required, along with a minimum of 2 years of customer service experience.

Requirements

• Legally authorized to work in the United States
• Bilingual English/Spanish is required
• Minimum 2 years customer service experience required
• Complete a background check
• Valid Driver’s License
• Available to work Monday through Friday, 8:00 am to 4:30 pm.
• Comfortable with a computer and technology
• Strong interpersonal, oral and written communication skills.
• Reliable and self-motivated
• Ability to multi-task, prioritize, and manage time effectively.

Nice To Haves

• Prior cleaning, sales, or supervisory experience highly preferred

Responsibilities

• Growing and retaining customers by answering phone calls and booking estimates and cleans.
• Communicating with customers in a friendly, positive, and professional manner.
• Promoting company culture and teamwork.
• Identifying and assessing customer needs through managing phone, email, and other communication channels.
• Cheerfully resolving customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution.
• Assisting the office in providing field support to cleaning teams.
• Acting as a backup for onsite customer estimates.
• Performing onsite customer estimates using a proven sales system and knowledge of cleaning quality.
• Returning customer calls and responding to customer complaints.
• Performing quality checks using a proven checklist to ensure cleaning staff uphold standards.
• Preparation and launch of field staff in the morning for their scheduled cleans.
• Planning and managing daily route schedules.

Benefits

• Training
• Opportunity to advance
• Attractive incentive program
• Paid Time Off (PTO)
• Holiday Pay
• COMPANY CAR during the workday (gas and insurance included)
• Branded and comfortable clothing
• Stable and consistent working schedule
• Advancement opportunities – we promote from within!
• Fun culture where success is celebrated as a team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed