Bilingual Customer Service Representative (Federal)

Medavie

22d•Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do, starting with their team of over 8,000 professionals. They collaborate and innovate to create industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Their mission is to improve the wellbeing of Canadians. They are building a talent network for upcoming classes of Customer Service Representatives, seeking individuals who are critical thinkers, love providing amazing customer experiences, and are ready to start their career in an award-winning company culture with caring leaders and teams. As a Bilingual Customer Service Representative in their federal contact center, you will provide support and service to providers and members, problem-solve effectively, and contribute positively to a team environment. The objective is to ensure the highest level of customer service possible for every inquiry. This is not a typical contact center experience, as they have some of the highest employee satisfaction scores in the company.

Requirements

Ability to work varying shifts between 7am - 10pm Monday to Friday.
Must like helping people.
Good communicator – through email and phone, clear, concise and friendly.
Whatever it takes attitude, likes a new challenge every day.
Training and education and/or relevant working experience in customer service or health.
At least a high school diploma.
Able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time.
Strong technical aptitude – ability to multitask and navigate between multiple software applications simultaneously while supporting the caller.
Ability to handle good and challenging calls.
Good at problem-solving, understand callers' needs and learn quickly how to get the best results in any environment.
Must be fluently Bilingual (English and French) both written and verbal.
Must have Reliability Status Clearance (Enhanced Level B).
Must have resided in Canada for at least 5 years.
Must hold Permanent Resident or Citizenship Status.
Private working area must have a locked door, secure locked perimeter doors, and a locked office space in a controllable environment.
Must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during scheduled work time.
Must always ensure e-work space is secured before walking away.
Employees must connect to an approved home internet network.

Nice To Haves

2+ years with Contact Centre experience and enjoy this industry.

Responsibilities

Provide support and service to our providers and members.
Effectively problem solve.
Contribute positively to a team environment.
Ensure that the person making the inquiry receives the highest level of customer service possible.
Be the first point of contact for the company.
Take calls.

Benefits

Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends!
Extensive virtual paid training program.
Permanent full-time position with opportunity to grow in a well-established organization.
Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options.
Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
100% employer-matched Defined Contribution Pension Plan.
Annual Incentive Bonus.
Paid vacation.
Gifted week of vacation in the first year.
Optional Vacation Purchase Program.
Opportunities for career development.