Bilingual Customer Service Representative - Consumables

Clarion Medical Technologies • Cambridge, ON

5h • CA$55,000 - CA$60,000 • Onsite

About The Position

Clarion Medical Technologies is committed to building customer relationships for life by delivering innovative medical solutions that improve the lives of our customers and their patients. We are currently looking for a Bilingual Customer Service Representative - Consumables to deliver outstanding customer service to both internal and external customers. The CSR role is responsible for the coordination and processing of all incoming customer requests for orders, returns, tracking, credits and for accurately processing all promotional transactions while meeting both Customer’s requests and Clarion’s own service level expectations. This is accomplished by efficiently understanding, utilizing and maintaining Clarion’s data base and ensuring that all records, transactions and documentation are processed on-time and accurately.

Requirements

• Minimum high school diploma required.
• Fluent in both French and English; verbally and written.
• 2+ years of experience with ERP systems.
• Intermediate user of Microsoft Office.
• 3+ years Customer Service experience.

Nice To Haves

• Post-secondary degree/diploma in any discipline would be an asset.
• Great Plains would be an asset.
• Medical field experience would be an asset.
• Excellent interpersonal skills; outgoing, energetic, proactive with a positive attitude.
• Able to work effectively in a high-volume, fast-paced environment while managing multiple priorities.
• Teamwork and collaboration skills. Solution based problem solver.
• Professional demeanor with strong sense of urgency to respond to customer calls.
• Strong attention to detail with focus on quality and continuous improvement.
• Above average organization skills to manage multiple expectations.
• Conflict resolution skills with the ability to navigate demanding and sometimes stressful environment.

Responsibilities

• Coordination and processing of all incoming customer requests for orders, returns, tracking, and credits.
• Accurately processing all promotional transactions while meeting both customer requests and Clarion’s service level expectations.
• Efficiently understanding, utilizing, and maintaining Clarion’s database.
• Ensuring all records, transactions, and documentation are processed on-time and accurately.

Benefits

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic extended healthcare benefits for you and your family
• Extended personal spending account to be used on health and wellness such as gym memberships
• Pension plan with employer match contributions
• Paid vacation time and personal days
• Mentorship, professional development, and commitment to career planning
• Paid education and training programs
• Lunch & learns, volunteer time and a focus on supporting our community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED