Bilingual Customer Service Representative - Automotive

EBlock Inc.•Quebec, QC

6d•Hybrid

About The Position

EDealer is a website and software supplier for the Automotive Industry, focused on helping car dealers build great businesses and manage inventory. The company is dedicated to creating exceptional learning experiences for its clients and is driven by a passionate team committed to learning, growth, and making a difference. Current focus areas include Merchandising Automation and Vehicle Optimization, with the objective of reducing the time dealers spend reaching customers with consistent, accurate, and merchandised inventory. The company is seeking outgoing individuals to provide superior customer satisfaction to automotive dealerships. This role involves managing inbound phone and email support requests, providing timely resolutions, and conducting product demos and training. The ideal candidate will have technical troubleshooting skills and a positive, creative, and confident attitude.

Requirements

Languages required: English, French
Minimum high school diploma.
Strong analytical, problem solving, and troubleshooting skills.
Ability to set priorities and meet deadlines as well as remain flexible.

Nice To Haves

College diploma or University degree preferred.
Experience with ticketing systems or helpdesk software (preferred).
Working knowledge of WordPress CMS Platform or other CMS platforms (preferred).
Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred).

Responsibilities

Respond to first level customer support phone calls and emails to provide customer service and resolution.
Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary.
Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues.
Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase.
Maintain a working knowledge regarding company’s products and systems.
QA resolved cases that have been assigned to developers, web-developers, and designers.