Bilingual Customer Service Coordinator

24 Hour Home Care - Corporate Division•Concord, CA

12h•$21 - $24•Hybrid

About The Position

The Customer Service Coordinator serves as the primary point of contact for consumers, caregivers, and Regional Center partners, providing timely support and coordinating services across multiple communication channels. This role manages inbound inquiries, maintains accurate documentation, supports service delivery, and partners with cross-functional teams to ensure a positive customer experience while meeting organizational and regulatory standards.

Requirements

Fluency in Spanish required
1+ year of customer service experience, preferably in healthcare, human services, or a related field.
Experience managing multiple priorities in a fast-paced, customer-focused environment.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong written and verbal communication skills with the ability to build relationships across diverse stakeholder groups.
Customer service
Communication
Problem-solving
Organization
Attention to detail
Time management
Collaboration
Adaptability

Nice To Haves

Bachelor's degree in Business Administration or a related field preferred.

Responsibilities

Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
Coordinate services for Regional Center consumers by maintaining accurate documentation, updating consumer and provider information, and supporting service delivery.
Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues while ensuring effective communication with consumers and caregivers.
Support outbound communication initiatives, process improvement projects, and reporting requirements, including Special Incident Reports and Regional Center documentation.
Maintain compliance with HIPAA, company policies, and Regional Center requirements while assisting with administrative and operational support as needed.