Bilingual (Spanish) Customer Service Associate (47930)

HOLLY POULTRY•Baltimore, MD

73d•$50,000 - $65,000•Onsite

About The Position

State Street Poultry & Provisions, a division of Holly Poultry, has been supplying poultry to the Baltimore area for over 60 years. We serve a diverse customer base, including small urban grocery stores and national restaurant chains, across the Mid-Atlantic and Northeast regions. BE PART OF OUR TOMORROW! We are currently hiring a Bilingual Customer Service Associate. The Bilingual Customer Service Associate plays a key role in supporting our sales team by providing high-quality service to our customers. This role is responsible for entering and processing orders, answering customer inquiries, resolving issues, and ensuring smooth communication between customers and the sales department. This person must be fluent in both English and Spanish and comfortable working in a fast-paced that is deadline driven.

Requirements

Fluent in both Spanish and English (spoken and written)
High school diploma
Minimum 2 years of experience in customer service, sales support, or order entry
Strong communication and interpersonal skills in both English and Spanish
Detail-oriented with excellent organizational and data entry skills
Excellent communication and interpersonal skills
Work closely with internal teams, including sales, operations, and logistics to ensure customer satisfaction and resolve any challenges.
Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or order entry systems a plus
Ability to work well under pressure in a fast-paced environment
Deadline driven.
Forward Thinking
Knowledge of or willingness to learn poultry products and industry terminology
Candidate must successfully pass post-offer/pre-employment drug and background screen.

Nice To Haves

Experience in food manufacturing, specifically poultry
Familiarity with bilingual customer service in wholesale or distribution settings
Strong problem-solving and multitasking abilities
A team player with a positive attitude and customer-first mindset

Responsibilities

Answer incoming customer calls and emails in both English and Spanish
Accurately enter and process sales orders using internal systems
Communicate order confirmations, delivery times, and product availability to customers
Respond promptly to customer inquiries regarding pricing, product specs, order status, and delivery issues
Work with production, logistics, and warehouse teams to ensure timely coordination of order fulfillment
Resolve customer complaints or escalate complex issues to the sales or operations team
Assist account managers with administrative tasks and customer follow-ups
Maintain accurate customer records, notes, and communications in the system
Translate documents or communications between English and Spanish as needed
Provide reporting to executive management on an as needed basis.
Ability to work Sunday-Thursday 8:30am-5:30pm or 9:00am-6:00pm
Support the Account Managers with other tasks as assigned to ensure excellent customer service both internally and externally.