Bilingual Customer Service Associate - State Street Division

HOLLY POULTRY•Baltimore, MD

31d•$55,000 - $60,000

About The Position

We are currently hiring a Bilingual Customer Service Associate State Street Poultry & Provisions is a Baltimore-based supplier specializing in high-quality poultry, meats, and specialty provisions for restaurants, retailers, and food-service partners. We pride ourselves on exceptional product standards, dependable distribution, and a commitment to excellence in customer service. The Bilingual Customer Service Associate plays a key role in supporting our sales team by providing high-quality service to our customers. This role is responsible for entering and processing orders, answering customer inquiries, resolving issues, and ensuring smooth communication between customers and the sales department. This person must be fluent in both English and Spanish and comfortable working in a fast-paced that is deadline driven.

Requirements

Fluent in both Spanish and English (spoken and written)
High school diploma or GED
Minimum 2 years of experience in customer service, sales support, or order entry
Strong communication and interpersonal skills in both English and Spanish
Detail-oriented with excellent organizational and data entry skills
Excellent communication and interpersonal skills
Work closely with internal teams, including sales, operations, and logistics to ensure customer satisfaction and resolve any challenges.
Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or order entry systems a plus
Ability to work well under pressure in a fast-paced environment
Deadline driven.
Knowledge of or willingness to learn poultry products and industry terminology
Candidate must successfully pass post-offer/pre-employment drug and background screen.

Nice To Haves

Experience in food sales, fresh protein – poultry/beef/pork/seafood
Familiarity with bilingual customer service in wholesale or distribution settings
Strong problem-solving and multitasking abilities
A team player with a positive attitude and customer-first mindset

Responsibilities

Ability to work Sunday-Thursday, or Monday-Friday -8:30 am-5:30 pm or 9:00 am-6:00 pm
Answer incoming customer calls and emails in both English and Spanish
Accurately enter and process sales orders using internal systems
Communicate order confirmations, delivery times, and product availability to customers
Respond promptly to customer inquiries regarding pricing, product specs, order status, and delivery issues
Coordinate with production, logistics, and warehouse teams to ensure timely order fulfillment
Resolve customer complaints or escalate complex issues to the sales or operations team
Assist sales representatives with administrative tasks and customer follow-ups
Maintain accurate customer records, notes, and communications in the system
Translate documents or communications between English and Spanish as needed
Provide reporting to executive management on an as needed basis.
Support the team with other tasks as assigned to ensure excellent customer service