Student

Beneva•Toronto, ON

1d•CA$32•Hybrid

About The Position

Beneva Insurance is seeking a Bilingual Customer Service Annual Student to work in a call center type environment, providing excellent customer service to clients both over the phone and written, in regards to their health and wellness claims. This role is for individuals who are bilingual, goal-oriented, and seeking to thrive in the insurance industry with a passion for continuous learning and delivering outstanding customer service.

Requirements

Passionate about customer service and offering an outstanding service experience.
Excellent command of both written and oral English and French.
Ability to work under the pressure of key performance indicators.
Strong verbal and written communication skills.
Has a passion for continuous learning.
Strong organizational skills.
Active listener.
Ability to adapt to a changing, and fast paced environment.
Ability to work in a fast paced, changing environment.
Availability to work flexible shifts from 8am to 8pm.
Annual Students are required to work 35hrs when not in school, a minimum of 21hrs during spring break and reading week, and 14hrs a week when in school, including two evenings and Friday evenings.

Responsibilities

Answer incoming calls from customers related, but not limited to their policies and technical issues while delivering outstanding customer service.
Resolve customer issues in a timely manner while maintaining our service level agreements.
Adjudicate health and wellness claims based on each groups guidelines.
Provide clients with recommendations regarding Beneva services and products.
Understand the various federal and provincial government health related programs in order to accurately answer requests and/or refer the insured to the appropriate resources.
Create, maintain and revise customer profiles and history.
Perform the necessary research to respond to various requests coming by phone, or written correspondence. This may include communicating and working with other department in order to obtain the necessary information.
Regularly participate in continuous training to maintain and update their knowledge and making sure that the information provided to customers is accurate.
Interpret customer requests and needs in order to provide management with suggestions for improvement.
Participate in group activities organized by management.
Perform other duties upon request.