About The Position
We are looking for candidates with great customer focus, computer proficiency, good communication skills, and strong attention to detail. This is a permanent, full-time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims. Additionally, you will be responsible for selling our In-Home warranty service to customers on every call. This position is a work at home position in New Brunswick.
Requirements
- MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH (read and write)
- At least 1 year of customer service experience
- Excellent customer service and communication skills
- PC literacy (Windows, web navigation) and 25 WPM typing skills
- Must be able to work a flexible schedule
- The schedule is subject to a shift bid process
- Must be located in New Brunswick
Responsibilities
- Answer incoming calls from customers regarding their insurance policies
- Walk customers through claim procedures when necessary
- Provide 1 call resolution
- Follow up with customers when needed either via email or callback
- Ensure all company required procedures are followed
- Provide pertinent and timely information to all customers
- Offer upgraded products/services to customers
Benefits
- Keep the same shift for 6 months
- Two weeks of vacation
- three sick days
- three personal days yearly
- Two consecutive days off weekly
- Full benefits after 30 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
