Bilingual Customer Service and Sales Coordinator
About The Position
This role is for a Bilingual Customer Service and Sales Coordinator at LUMINOR Environmental Inc., a global leader in UV water treatment technology. The company has been recognized by Deloitte Fast 50 and Technology Fast 500 from 2021-2023. The position is full-time and suitable for recent graduates, career changers, or those seeking experience in customer service, sales, or manufacturing. The company values customer success and relationship-building. The Sales Coordinator and Customer Service Representative will support customers, ensure smooth order processing, and communicate daily with international customers. This role offers an excellent opportunity to gain experience in customer service, sales operations, manufacturing, and business administration.
Requirements
- Post-secondary education or equivalent.
- Conversational French speaking skills required. Written French is not required.
- Excellent verbal and written communication skills in English.
- A positive attitude and strong customer-service mindset.
- Enjoy talking with people and building relationships.
- Highly organized with strong attention to detail.
- Comfortable using Microsoft Office applications such as Outlook, Excel, and Word.
- Ability to learn new systems, products, and processes.
- Ability to work independently and as part of a team.
Nice To Haves
- Previous experience in customer service, sales, manufacturing, administration, or business operations is beneficial but not required.
Responsibilities
- Respond to customer inquiries by phone and email.
- Enter and process customer orders accurately and efficiently.
- Assist customers with order status updates, account inquiries, and general support.
- Build strong relationships with customers through exceptional service.
- Support the sales team with quotes, follow-ups, and customer requests.
- Learn about our products and assist with basic product and technical inquiries.
- Work with cross-functional teams to manage timely order execution from order entry to delivery of goods.
- Maintain customer and order information in our ERP and CRM systems.
- Process payments and assist with invoicing activities.
- Complete required documentation and administrative tasks.
- Participate in occasional sales and marketing initiatives.
Benefits
- Competitive compensation and bonus incentives.
- Extended medical benefits and insurance.
- RRSP program.
- Birthdays off.
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
