Bilingual Customer Service Agent
RBC•Burlington, ON
•Onsite
About The Position
As a Portfolio Administration Team member, you will provide superior client service and resolution at first contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/advice to other service partners/third parties for more complex issues and escalates when appropriate.
Requirements
- Fluency in both English and French is required
- Strong knowledge of Ambit, MS Office (Excel and Word), ECM, Express OS
- Strong knowledge of lease, financing and ancillary documentation
- Superior understanding of PPSA laws across the country
- Excellent negotiation skills
- Excellent written and verbal communications
- Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task
- Detail-oriented and able to understand the terms and conditions of the contracts
- Ability to work well within a team and independently
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
Responsibilities
- Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services
- Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experience
- Resolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolution
- Maintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possible
- Works to identify specific client care problem sources through effective listening, probing and clarifying and refers to appropriate department/functional environment for resolution
- Answers calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are met
Benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
