Bilingual Customer Experience Representative
TTI, Inc.•Toronto, ON
•Onsite
About The Position
At TTI, people come for the opportunity and stay for the culture! We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
Requirements
- Proficiency in written and oral French and English
- Minimum 1 year of experience in a Customer Service role
- Undergraduate degree or college diploma
- Good working knowledge and proficiency in Microsoft Office
Nice To Haves
- Experience with Genesys, Cloud and Oracle is an asset
Responsibilities
- Provide support and build solid relationships with our customers and sales team
- Perform accurate on-time order entry with 24 hours turnaround time
- Own your order. Make sure it is precise in terms of products and prices.
- Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
- Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
- Collaborate on cross functional tasks whenever required
Benefits
- Extensive health benefits, including vision and dental care
- Retirement Savings Plan with Employer Matching Contributions
- Competitive Base Salary - $48,000 per annum
- Paid time off and employee discount programs
- Annual $500 Wellness Program allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
