Bilingual Customer Care Specialist (Hindi Speaking)
About The Position
At Leading Edge Extended Learning, we believe every interaction with a family matters. As our Bilingual Customer Care Specialist, you'll be one of the first people our families connect with when they have questions about enrollment, billing, or our programs. We're looking for someone who genuinely enjoys helping others, stays calm under pressure, and thrives in a fast-paced environment where no two days are exactly alike. This is a fully remote position supporting families across multiple states. Candidates must reside in New Jersey, Pennsylvania, or Washington, DC, and be fluent in both English and Hindi; Gujarati, Punjabi, Telugu, or Spanish is a plus.
Requirements
- High school diploma or equivalent
- Fluent in both English and Hindi
- At least one year of call center or high-volume customer service experience
- Ability to work Monday through Friday remotely during scheduled hours
- Strong computer skills and confidence learning new technology
- Excellent written and verbal communication skills
- Outstanding organization and attention to detail
- Ability to multitask while maintaining accuracy
- Professional phone etiquette and customer-first mindset
- Strong problem-solving and follow-through skills
- Ability to work independently in a remote environment
Nice To Haves
- Gujarati, Punjabi, Telugu, or Spanish is a plus
Responsibilities
- Answer incoming phone calls from families and prospective customers
- Respond to emails, text messages, and customer inquiries in both English and Hindi
- Assist families with program registration and enrollment
- Support customers with billing questions, payments, account updates, credits, and invoices
- Maintain accurate customer records and detailed account notes
- Make outbound follow-up calls regarding registrations, payments, and account questions
- Process and manage state childcare subsidy documentation, vouchers, attendance reporting, payment collection, and account follow-up
- Document and report technical issues when needed
- Navigate multiple web-based systems including RingCentral, Leading Edge Connect (Line Leader) & Google Workspace
- Deliver compassionate, professional, and solution-focused customer service during every interaction
- Collaborate with teammates while successfully managing responsibilities independently
- Perform additional duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with automatic enrollment after eligibility requirements are met
- Aflac Supplemental Insurance options
- Calm Premium Membership
- 100% Employee Child Care Tuition Discount
- Employee Assistance Program resources
- Paid Holidays
- State-mandated Paid Sick Leave (amount varies by state)
- Professional development and ongoing training
- Opportunities for growth within a rapidly expanding organization
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
