Bilingual Customer Care Representative

Performance Food Group • Richmond, VA

2d • Onsite

About The Position

As a Customer Care Representative, you will ensure proper care at every touch point of the customer experience. You will resolve routine customer inquiries and provide efficient service through timely responses to in-person, telephone, and mail requests. The role requires fluency in French and English and is based at 8030 Esquesing Line, Milton, Ontario. Training hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.; regular hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. Pay is $27 per hour.

Core-Mark is a leading marketer of consumer goods in North America, providing products, programs, and solutions to convenience operators across the U.S. and Canada. The company describes its work as supporting North America’s food distribution system and highlights a safe, inclusive working environment with rewards, recognition, and growth opportunities.

Requirements

• At least one year of call center experience.
• Fluency in French and English.
• Ability to type 40 words per minute; a typing test is required.
• Excellent communication skills.
• Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds.
• Ability to solve practical problems and handle a variety of concrete variables in situations.
• Ability to perform detailed data entry accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and proficient typing.

Responsibilities

• Respond to telephone, written, and in-person customer inquiries, requests, and concerns.
• Inform customers of unit prices, shipping dates, anticipated delays, and other relevant information.
• File and run reports as needed.
• Process customer shorts, mis-picks, and credits.
• Research accounts and resolve problems.
• Route customer inquiries to appropriate departments and document customer contacts.
• Maintain appropriate records and prepare reports.
• Resolve customer requests for adjustments to orders and billing.
• Enter and retrieve information using a computer terminal.
• Assist customers with the ordering process.
• Maintain current knowledge of pricing and product availability.
• Understand, interpret, and explain company procedures related to products and pricing.
• Perform other related tasks and duties as assigned.

Benefits

• Growth opportunities performing essential work to support North America’s food distribution system.
• Safe and inclusive working environment.
• Culture of rewards, recognition, and respect.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed