Bilingual Customer Care Associate (Spanish)

Utica First Insurance Company • Oriskany, NY

2d • Hybrid

About The Position

Candidate must speak fluent Spanish. Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.

Requirements

• Fluent Spanish speaking ability
• Excellent verbal and written communication skills
• Ability to assess a situation and provide appropriate solutions
• Conflict resolution and de-escalation techniques
• Ability to learn and navigate multiple computer applications
• High School Diploma or equivalent
• Previous experience in customer centric positions
• Familiarity with email and phone systems

Nice To Haves

• Previous experience in financial or insurance services

Responsibilities

• Answer calls daily with professionalism and return calls for individuals who left voicemails.
• Customer Care Associates will attend to incoming emails to the [email protected] general mailbox.
• Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy)
• Exercise discretion in handling personal financial information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED