English) Customer Care Advisor - August 2026

Scotiabank•Scarborough, ON

1d•Hybrid

About The Position

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture. This is a hybrid role offering flexibility in where you work during the week, with a minimum requirement to come into the office. The Scotiabank Client Experience Centre team is central to our operations, with Global Client Experience Centres located in Canada, Mexico, Colombia, and the Dominican Republic. Our guiding purpose, 'For every future,' explains our mission. We foster an all-inclusive culture that empowers employees to make decisions that best suit their careers, harnessing the potential of diversity to make a difference. At GCEC, you can build a unique career in an inclusive, award-winning workplace delivering superior customer experiences and leading the future of banking. From day one, you'll have access to a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership, Group RSPs, employee banking privileges, wellness programs, and employee discount programs.

Requirements

Passion for customer service and experience in customer-focused roles.
Self-directed, performance-oriented approach to resolve immediate customer inquiries.
Natural curiosity and focus on improving things to identify opportunities to maximize customer experience.
Proficiency with computers and ability to multitask between numerous internal platforms while interacting with customers.
High school diploma or a recognized equivalent.
Comfortable connecting with customers over the telephone to create a personal customer experience and champion the Scotiabank brand.
Bilingual in Mandarin, Cantonese, and English.
Must be available to attend training for a total of 9 weeks.
Must be available to work shifts within the hours of operation (24/7), including potential shift start times between 9 am and 4 pm (EST) and weekend availability.

Responsibilities

Use knowledge of products and services to lead interactions with Canadian Banking customers and offer valuable advice.
Take inbound phone calls from customers and branches to provide useful information and ensure customer satisfaction with products and services.
Identify customer banking needs and provide customized solutions using accessible resources and navigating multiple systems.
Respond to complaints and guide customers through basic troubleshooting or setup processes.