Bilingual Customer Advocate

Disabled Veteran Solutions • Abilene, TX

3d • $18 - $19 • Remote

About The Position

Disabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Advocates to join our Customer Care Division. At DVS, you are not just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Requirements

• High school diploma or equivalent (college degree preferred)
• Minimum of 1 year of experience in insurance operations, medical or remote technical support functions, or a related field
• Proficiency in various web-based platforms and tools
• Strong attention to detail and organizational skills
• High proficiency in Microsoft applications, including Outlook, Teams, Word, Excel, and OneNote.
• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• Genuine passion for improving the lives of others
• Bilingual candidates are preferred.

Nice To Haves

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer service roles, especially in complex, high-volume environments

Responsibilities

• Provide exceptional customer service and support.
• Manage multiple systems and tasks efficiently.
• Maintain a professional and empathetic tone.
• Improve the lives of others through dedicated service.

Benefits

• Competitive compensation
• Comprehensive benefits
• Opportunities for professional growth and development
• An inclusive and supportive veteran-owned organization committed to excellence and service
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED