Bilingual Customer Activation Representative

CNO Financial Group, Inc.•Carmel, IN

32d•$17 - $26•Remote

About The Position

CNO Financial Group is hiring a Bilingual Customer Activation Representative. The Bilingual Customer Activation Representative provides support in both customer activation and concierge services in English and Spanish. Responsibilities include resolving pending application items, collecting premiums, educating customers on policy benefits, and ensuring compliance. The role also offers real-time support to Spanish-speaking admin associates on policy and claim inquiries, helping drive customer satisfaction and sales growth in the Washington National independent channel.

Requirements

Are fluent in Spanish (speaking, reading, and writing)
Can interact with customers professionally
Have good knowledge of insurance administration procedures and products
Have good critical thinking abilities and can prioritize
Have the ability to handle multiple tasks and thrive in a fast-paced environment
Can effectively communicate verbally and through written communication
Have good interpersonal and organizational skills
Possess courteous phone etiquette
Education: High School Diploma or GED
Related Work Experience: minimum of 1-2 years experience in customer service-oriented work

Nice To Haves

Education: Associates Degree
Field of study: Business
Certifications/Licenses: Life & Health Insurance License
Related Work Experience: 3+ years experience in customer service-oriented work; insurance, financial services and/or call center experience

Responsibilities

Communicating with partners (agents, administrative staff, and leadership) to support policy inquiries, claims assistance, EFT corrections, and other service-related needs in both English and Spanish
Providing real-time bilingual support to Spanish-speaking partners, helping resolve questions and ensuring accurate, efficient handling of policy and claims-related requests
Communicating with customers to follow up and collect pending requirements, including initial and follow-up premium payments.
Documenting all actions in the system and rescheduling calls as needed to accommodate customer availability.
Making recommendations for process improvements to enhance service quality and efficiency.
Consulting with internal departments (e.g., New Business, Underwriting, Customer Service) as needed to resolve customer issues.
Participating in special projects and piloting programs in collaboration with team leadership.
Analyzing vendor data, providing feedback, and conducting customer outreach based on findings.
Supporting quality assurance team on call auditing as needed