Bilingual Crisis Hotline Counselor- Shift 1

HOUSTON AREA WOMENS CENTER • Houston, TX

11d • Hybrid

About The Position

The Bilingual Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The Bilingual Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The Bilingual Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Requirements

• High school diploma or equivalent
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• A minimum of 6 months of experience working within a social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in both Spanish and English, able to read, speak, and write both languages fluently.
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation

Nice To Haves

• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.

Responsibilities

• Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• Conduct danger assessment and creates safety plans based on each client's individual case and needs.
• Provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• Make CPS and APS reports as required and needed.
• Keep accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• Communicate with HAWC’s answering service to relay and respond to messages.
• Communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• Attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
• Conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• Provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including: Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Paid Agency Holidays for eligible employees who are regularly scheduled to work on the observed holiday
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level