Bilingual Crisis Hotline Counselor- Sexual Assault

HOUSTON AREA WOMENS CENTER • Houston, TX

6d • Hybrid

About The Position

As the Bilingual Crisis Hotline Counselor- Sexual Assault is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The Bilingual Crisis Hotline Counselor- Sexual Assault conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The Bilingual Crisis Hotline Counselor-Sexual Assault is responsible for conducting crisis intervention, emotional support, hospital accompaniment, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Requirements

• High School diploma or equivalent
• Is actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• A minimum of 6 months of experience working within a social service, customer service, or call-center setting.
• Proficient experience in Microsoft Office (Word, Teams, and Outlook).
• Computer savvy and able to learn new applications and technologies quickly.
• Bilingual in both English and Spanish and can read, write, and speak both languages fluently.
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation.

Nice To Haves

• A Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.

Responsibilities

• Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence via the sexual assault and domestic violence hotlines and hospital accompaniment program during scheduled hours and on-call as scheduled
• Travel to local hospitals to provide face to face support services and deliver supplies including information packets and clothing.
• Collaborate within an interdisciplinary team including medical staff, social workers, and law enforcement to provide a full spectrum of services to survivors and their friends and families.
• Conducts danger assessments with survivors and creates safety plans based on each client’s individual case and needs.
• Provide shelter screenings and coordination of shelter placement and emergency transportation of clients.
• Make CPS and APS reports as required and needed.
• Keeps accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff including Supervisors, hospital accompaniment counselors, and community partners.
• Communicate with HAWC’s answering service to relay and respond to messages.
• Communicate with leadership and other Hotline staff on the team regarding case management and other issues.
• Attend mandatory monthly meetings and training with the Hotline & Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.
• Conducts intakes and assesses the client's need to determine next steps and processes appropriate documentation: Housing Assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• Provides counseling intakes for critical client cases to provide support to the Behavioral Health Department.
• Other duties/projects may be assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including: Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Paid Agency Holidays for eligible employees who are regularly scheduled to work on the observed holiday
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level