Bilingual Crisis Case Manager & Advocate

Saving Innocence•Glendale, CA

4d•Hybrid

About The Position

The Crisis Case Manager & Advocate is a critical role within Saving Innocence, responsible for providing direct advocacy and support to those who have been impacted by exploitation. As a Crisis Case Manager & Advocate, you will be responsible for delivering high-quality services, collaborating with interdisciplinary teams, and advocating for clients' rights and needs. Your flexibility, excellence, initiative, and continuous learning mindset will contribute to the development and implementation of impactful programs and positively impact the lives of survivors. Ideal Candidate: The ideal candidate for the Crisis Case Manager & Advocate is a compassionate and adaptable individual who embodies our core values of empowerment, collaboration, and support. They will have a proactive outlook and be culturally sensitive and collaborative. In this role, they will be responsible for providing crisis response, case management, and advocacy support for survivors of human trafficking, ensuring they receive the necessary resources and services while navigating language and cultural barriers. The Case Manager & Advocate excels in crisis intervention, case management, and client advocacy, prioritizing the safety and well-being of clients, including Spanish-speaking, non-native English-speaking clients. With a strategic mindset, they develop individualized service and safety plans while aligning with the organization’s mission of empowering survivors. Strong communication skills enable them to collaborate effectively with law enforcement agencies, social service providers, and community partners, while their commitment to accurate documentation ensures the delivery of high-quality services. The ability to navigate complex systems and a commitment to cultural competency are crucial in helping us champion a world where survivors of human trafficking are empowered to live their lives with hope, dignity, and justice. This candidate brings patience, resilience, and initiative to their role. Their organizational skills, bilingual proficiency, and dedication to continuous learning make them essential to the organization's mission.

Requirements

A Bachelor's Degree in Social Work, psychology, or related field, OR two (2) years of college and four (4) years of experience providing direct services to victims of human trafficking or sexual violence.
Minimum of one (1) year of case management experience.
Direct experience with at-risk youth, adolescents, or adult victims of crime.
Fluency in Spanish and English (written and verbal).
Ability to write professional reports and documentation in both languages.
Cultural competency and sensitivity to the experiences of Spanish-speaking clients.
Flexibility to work non-traditional hours based on client needs.
Possess a reliable means of transportation and familiarity navigating Los Angeles County and surrounding counties.
Own a registered and insured vehicle with a valid California driver's license.
Completion of a TB test to ensure the safety and well-being of clients and staff.
Bilingual in Spanish is required with the ability to communicate verbally and written with clients, their families, and offer translation support for partner or law enforcement interviews.
Excellent computer skills including Microsoft Office, Google Suite, etc.
Ability to effectively work on Mac computers, required
Experience in crisis intervention, along with strong problem-solving and conflict resolution skills.
Ability to work well independently while functioning as a reliable and collaborative team member.
Adaptable nature and enthusiasm for learning new concepts and skills in a challenging and dynamic environment.
Capable of collaborating with individuals possessing diverse areas of expertise, knowledge, and skill sets.
Ability to effectively and timely communicate with staff and clients through various communication channels such as email, Slack, phone, and virtual meetings.
Ability to pass a thorough background check process.

Nice To Haves

Flexibility: Adaptable to changing circumstances, schedules, and client needs in a dynamic environment.
Excellence: Commitment to delivering high-quality services and striving for positive outcomes for clients.
Program Development: Ability to contribute to the development and implementation of programs to support victims of human trafficking.
Initiative: Proactive approach in identifying opportunities for improvement and taking the lead on projects.
Continuous Learning: Willingness to continuously expand knowledge and skills through ongoing professional development.
Empathy and Compassion: Ability to understand and connect with individuals who have experienced trauma, providing empathetic and non-judgmental support.
Communication: Strong verbal and written communication skills to interact effectively with clients, team members, and stakeholders.
Cultural Competency: Respect for and understanding of diverse cultures and backgrounds, promoting inclusivity in service provision.
Organization and Time Management: Strong organizational skills to manage caseloads, documentation, and meet deadlines.
Collaboration: Ability to work collaboratively with interdisciplinary teams and community partners.
Advocacy: Willingness to advocate for clients' rights and needs, connecting them to appropriate resources.
Ethics and Boundaries: Commitment to upholding ethical standards and maintaining professional boundaries.
Knowledge of County Agencies: Familiarity and understanding of county agencies such as law enforcement, DCFS, and the Probation Department is preferred.
Familiarity with the juvenile justice system, the criminal court process, and the immigration process for human trafficking victims.

Responsibilities

Provide crisis response, crisis coordination, and advocacy support for clients.
Ensure clients receive necessary resources and advocacy while navigating language and cultural barriers.
Provide short and long-term case management services using a relational model.
Conduct client intakes, assessments, and service planning in Spanish and English.
Tailor case management services to the needs of Spanish-speaking clients, including referrals, advocacy, and crisis intervention.
Communicate complex information clearly and sensitively to clients, families, and stakeholders.
Conduct comprehensive assessments to identify needs and develop individualized service and safety plans.
Support clients navigating complex systems like law enforcement, immigration, court processes, and social services.
Meet with clients to provide support and advocacy on a regular basis, with frequency depending on the individualized needs of the clients.
Work closely with law enforcement, victim service providers, and local agencies.
Maintain strong knowledge of current community resources available for clients.
Assist clients with identifying needs and connecting them with housing, employment, mental and physical health resources, education, legal assistance, and more.
Coordinate client-related resources across various service areas.
Maintain an organized schedule using Google Calendar and accurately track hours.
Record client interactions and work activities in the Salesforce Database.
Ensure accurate, timely documentation in both languages while adhering to data entry and confidentiality policies.
Maintain attention to detail in digital record-keeping.
Respond to scheduling, timekeeping, and data entry requests promptly and professionally.
Engage in supervision sessions, team meetings, case conferences, and training for professional development.
Complete required continuing education and certifications (like CPR and First Aid).
Additional duties may be assigned.

Benefits

Paid Vacation: 20 days per calendar year, accrued at a rate of 6.67 hours per pay period. Vacation time will accrue beginning on the first day of employment, for use after the first 90 days.
Paid Sick Leave: 6 days of Paid Sick Leave per calendar year
Holiday Pay: (10 days annually observed as follows) New Year’s Day, MLK Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day
Health Insurance: Health insurance coverage meeting ACA requirements with 90% of your coverage paid for by Saving Innocence; this will be available on the first day of the month following 60 days of full-time employment. SI also offers employer sponsored voluntary dental & vision plans.
Retirement: Saving Innocence offers a 401(k) match of 100% of the employee’s 401(k) contributions up to 3% of their annual gross compensation. This means that for every $1, Saving Innocence will match $1 to your account up to 3% of the eligible pay. Vesting is immediate for employee deferrals. Employer contributions are subject to a 5-year vesting schedule. Employees are eligible to join the plan after 3 months of employment.
Maternity/Paternity Leave Wage Replacement: up to 8 weeks, coordinating with EDD
Childcare Reimbursement: up to $200, monthly
Cell Phone: Company iPhone to be used for all business-related communication during employment
Internet Reimbursement: up to $25, monthly
Counseling Benefit: Up to 4 hours per month of paid time while attending counseling (voluntary) and up to 50% reimbursement of counseling fees
Jury Duty: 5 paid working days, annually, if called to Jury Duty
Laptop: Company laptop to be used for all required work during employment
Mileage Reimbursement: All required travel in your personal vehicle will be reimbursed, excluding your regular commute to and from the office
Saving Innocence/Hope Dealer Merchandise
The opportunity to work with a passionate and caring team AND MORE!