Bilingual Credit Counsellor (Hybrid/Remote)

The Credit Counselling Society

5d • Hybrid

About The Position

CCS is seeking a bilingual Credit Counsellor (fluent in both English and French). As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges. You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals. In this role, you will assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations. Provide personalized options and strategies to help them effectively manage and resolve their debts. In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief. Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability. As part of our commitment to delivering a consistent, high-quality counselling experience, successful candidates will receive comprehensive training and are required to complete the Certified Financial Counsellor Canada (CFC) certification within two years of their start date.

Requirements

• Fluency in both English and French, in written and verbal communication.
• Three to five years of experience in financial services, counselling, social services, or related fields.
• Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team.
• Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
• Strong ability to influence and guide others, including addressing concerns and overcoming objections.
• Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
• Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time).
• Flexibility, including early mornings, may be required.
• Six Saturday shifts per year are also required.
• Candidates must be eligible to work in Canada on a full-time basis.

Nice To Haves

• Post-secondary degree or diploma (an asset but not required).

Responsibilities

• Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
• Provide personalized options and strategies to help them effectively manage and resolve their debts.
• Offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
• Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.

Benefits

• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
• Comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
• Long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
• Educational reimbursements (up to $2,500/year).
• Opportunity to participate in our two-level employee development program and supplemental mentoring relationships.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree