Bilingual Coordinator, Step Up Step Down

Youth Services Bureau of Ottawa•Ottawa, ON

7d•CA$85,571 - CA$101,234•Onsite

About The Position

The Youth Services Bureau of Ottawa (YSB) is seeking a Bilingual Coordinator for the Step Up Step Down program, an integrated intensive Youth Mental Health Live in Treatment Program. This program is a partnership between CHEO, The Royal, Le Cap, and YSB, designed to address complex and persistent mental health issues in youth aged 12-17. The Step Up Step Down program provides intensive treatment and services in a live-in community setting to avert hospitalization and support youth in stabilizing their mental health. The Coordinator will report to the Assistant Director of Mental Health Operations and will be responsible for the overall functioning and operation of the program in accordance with YSB's policies and procedures. The program is licensed by the Ministry of Children, Community and Social Services.

Requirements

Bachelor’s Degree in Social Work/Counselling Psychology or relevant field is essential.
Membership in good standing with a college authorized to practice Psychotherapy is required.
Minimum 5 years clinical experience working with youth experiencing symptoms of mental illness.
Minimum 2 years’ experience in a supervisory role in a related setting or field.
Possess qualified training or certificate of standing for the act of clinical supervision as described by their college or meets the criteria to obtain this certification.
Ability to collaborate effectively in a leadership role within the context of an interdisciplinary team.
Knowledge of ministries, guidelines, legislations, regulations and requirements.
Demonstrated decision making and problem-solving skills.
Proven organizational and administrative skills.
Strong written and verbal communication skills.
Knowledge of community partnerships and child and youth mental health and youth addiction services.
Knowledge of various therapeutic approaches as well as intervention strategies and techniques.
Knowledge of mental health and behavioral issues in youth.
Knowledge of Youth Services Bureau Programs and Activities as well as Policies and Procedures.
Oral and written fluency in English and French is essential.
Availability and ability to work evenings, flexible hours and assume on-call responsibilities as required.
Demonstrated computer skills, including Outlook and PowerPoint.
Access to a vehicle.

Nice To Haves

Master’s Degree in Social Work/Counselling Psychology or relevant field is an asset.

Responsibilities

Support the effective recruitment, orientation, supervision, evaluation & training of unit personnel and student placement.
Provide individual and group supervision.
Provide clinical consultation to the SUSD team and monitor client files.
Provide clinical supervision to the SUSD psychotherapist.
Complete annual employee performance reviews and work plans for assigned staff.
Oversee and ensure the smooth day-to-day operations of the SUSD unit, including delegation and coordination of essential daily activities.
Facilitate unit staff meetings, client case reviews, and team huddles.
Ensure timely preparation of staff schedules and that scheduling needs are fulfilled.
Coordinate all assigned project activities.
Participate in and/or deliver public education on program services and issues related to youth mental health.
Liaise with other services within YSB and the community, and participate in meetings.
Contribute to program evaluation & service development, including identifying trends.
Contribute to Quality Assurance activities and reports, and participate in research activities.
Work with Program Funders on program-related activities.
Ensure safe working practices are followed.
Ensure compliance with Agency Policies and Procedures, Program Policies, Licensing, Collective Agreement, and relevant legislation.
Participate in regularly scheduled on-call services.
Coordinate distribution of marketing materials to clients, partner agencies, and the community.
Oversee and monitor effective clinical case management, treatment, and transition plans of SUSD clients.
Provide direct clinical services to clients as required, including admission/transition planning.
Support programs as required, including emergency floor coverage for unplanned staffing shortages.
Ensure proper completion of serious occurrences, CAS reports, and incident reports.
Ensure follow-up on client complaints.
Facilitate client case review meetings.
Facilitate and coordinate client referrals with partner organizations.
Oversee high-risk/imminent risk assessment and ensure proper safety plans and follow-up plans are in place.
Ensure all administrative tasks are completed on time and in accordance with unit & YSB policies, including preparation of schedules, shift summaries, discrepancy reports, submission of payroll, and approvals of time off requests.
Prepare reports & statistical report documentation or other reports as required by director or program funders.
Ensure electronic and physical files are maintained and current within established guidelines.
Participate in the selection of staff with People and Culture.
Support the administration of the budget & be accountable for spending.
Prepare for licensing and accreditation as required.
Maintain petty cash, bus ticket, and taxi chit supply for program/client needs.
Maintain inventory supplies.
Maintain physical plant and equipment.
Maintain the program’s policies and procedures.
Support with all Ministry requirements.
Participate in On Call rotation.