Bilingual Contact Center Specialist

Greenville Federal Credit Union•Greer, SC

12d•Hybrid

About The Position

Greenville Federal Credit Union is seeking a Bilingual Contact Center Specialist I to join their team. This role serves as the first point of contact for members, providing assistance with various financial needs, building relationships, resolving inquiries, and creating positive experiences. The position requires strong problem-solving skills, attention to detail, and a commitment to outstanding member service in a fast-paced environment. The team values collaboration, growth, and empowering members towards financial success.

Requirements

Fluency in Spanish, with the ability to read, write, and communicate professionally in both English and Spanish.
High school diploma or GED equivalent.
Up to one year of customer service, sales, retail, or contact center experience.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities.
Attention to detail.
Passion for helping others.

Responsibilities

Assist members with account-related needs, including online banking support, debit and credit card services, and general account inquiries.
Clearly explain financial products, services, and procedures to members.
Identify solutions that best fit members' financial goals.
Accurately document member interactions in the CRM system.
Resolve member concerns efficiently.
Ensure compliance with credit union policies and procedures.
Contribute to team goals and deliver outstanding service to members.