Bilingual Customer Service Representative

ChaseSource•Austin, TX

2d•Onsite

About The Position

We’re looking for passionate and detail-oriented individuals to join our Provider Network team as Bilingual Contact Center Specialists. In this role, you’ll support healthcare providers and Medicaid clients by delivering exceptional customer service, helping resolve inquiries, and ensuring accurate information is provided in a timely manner. If you enjoy helping others, thrive in a fast-paced environment, and are bilingual in English and Spanish, this is an excellent opportunity to build your career while making a difference.

Requirements

Minimum 6 months of recent experience in a high-volume contact or call center environment.
Fluent in English and Spanish (reading, writing, and speaking).
Candidates must pass a bilingual skills assessment with a score of 80% or higher.
Strong verbal and written communication skills.
Detail-oriented, organized, and able to multitask effectively.

Nice To Haves

Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience working in healthcare, Medicaid, or provider network support.

Responsibilities

Provide professional assistance to Medicaid providers and clients with questions about eligibility, claims, and other program-related inquiries.
Respond to incoming calls promptly and courteously, ensuring each interaction delivers a positive experience.
Document all interactions accurately in system logs.
Transfer calls or escalate complex issues as needed.
Meet established performance metrics, including attendance, productivity, and quality standards.
Support team goals and contribute to process improvements.