Bilingual Contact Center Representative

CoVantage Credit Union•Antigo, WI

1d•Onsite

About The Position

Join CoVantage Credit Union as a Bilingual Contact Center Representative and serve as a vital bridge connecting members to the financial services they need. In this role, you will provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions. You will interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well-being.

Requirements

A high school diploma or equivalent.
Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
A minimum of 1 years’ related experience or an Associate’s Degree.
Proficient with Microsoft Office and Windows Software programs.

Nice To Haves

A minimum of 1 years’ experience as interpreter preferred.
General knowledge of the credit union and its services preferred.

Responsibilities

Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
Performs all job functions with a high degree of accuracy, efficiency and professionalism.
Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.