Bilingual Contact Center Rep (Hoover/Flex)

Regions Bank•Hoover, AL

3d•Hybrid

About The Position

If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day. Our Contact Center Bankers help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. They are the expert in a wide range of banking products and services, using their banking expertise to help customers identify the next step to accomplish their financial goals. They believe in providing customers with advice, guidance, and education. They put the customer first, value their relationship, and show their commitment by implementing our core values into their everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.

Requirements

High school diploma or GED
Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required: Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Ability to adhere to policies, procedures, and guidelines
Ability to recommend different products and services to customers
Ability to multi-task and work in a fast-paced environment
Ability to solve problems
Ability to work a flexible schedule which includes all hours of the contact center
Basic computer skills with the ability to navigate various systems
Effective time management skills
Excellent communication skills (verbal and written)
General knowledge of basic banking, electronic banking and/or credit card services
Must be fluent in Spanish/English

Nice To Haves

One (1) year customer service or production experience

Responsibilities

Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
Be the expert in a wide range of banking products and services.
Use our banking expertise to help customers identify the next step to accomplish their financial goals.
Provide customers with advice, guidance, and education.
Put the customer first.
Value their relationship and show commitment by implementing our core values into everyday conversations.
Strive to provide solutions for immediate and long-term needs on every contact.