Bilingual Contact Center Business Analyst - Hybrid Gold River, CA

Gainwell Technologies LLC•Rancho Cordova, CA

5d•$62,500 - $89,300•Hybrid

About The Position

As a Bilingual Contact Center Business Analyst - Hybrid Gold River, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This role participates in the support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery. You will collaborate with other technology teams and clients to deploy technology architectures and solutions. You will also research, escalate, and resolve technology problems relating to the global technology environment. Gainwell empowers you to show you’re a pro and help clients deliver better health and human services outcomes using innovative technology and solutions. Hourly interaction with other members of the team is expected. Bring your knowledge as a Contact Center Business Analyst to help in understanding the requirements and executing them in a successful project. You will support workflows and technical personnel to determine requirements and support quality control in testing requirements.

Requirements

Three or more years working as a Business Analyst or "requirements translator" between technical and non-technical personnel.
1 or more years of Health and Human Services experience preferred.
Bilingual - must be fluent in Spanish / English.
Experience working with Contact Center software/solutions (AWS Connect) preferably.
Knowledge of Microsoft Excel advanced features such as macros and/or relational database software.
Ability to clearly and concisely translate technical requirements to a non-technical audience.

Nice To Haves

Proficient skills in personal computer operation and business solutions software
Analytical and problem-solving abilities
Strong interpersonal skills for effective interaction with customers and team members
Good written and oral communication skills
Presentation skills to communicate with management and customers
Ability to work in a team environment

Responsibilities

Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery.
Collaborate with other technology teams and clients to deploy technology architectures and solutions.
Research, escalate, and resolve, technology problems relating to the global technology environment.
Understanding the requirements and executing them in a successful project.
Support workflows and technical personel to determine requirements.
Support quality control in testing requirements.