Bilingual Community Engagement Housing Specialist

LA FAMILIA • Hayward, CA

8d • $36 - $36 • Hybrid

About The Position

Provides housing-focused case management and community engagement services for families and Spanish-speaking households experiencing or at risk of homelessness. Delivers Housing Problem Solving, Homelessness Prevention, Coordinated Entry, outreach, employment navigation, workshops, and referrals in accordance with Alameda County Housing Resource Center standards and the Abode Services subcontract. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.

Requirements

• Bachelor's degree in Social Work, Human Services or related field preferred; equivalent experience preferred.
• Two years of experience serving individuals or families experiencing homelessness or housing instability.
• Proficiency in both verbal and written communication in English and Spanish is required for this position.
• Experience in non-profit and community-based organizations preferred.
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s license required.
• Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
• Demonstrates cultural awareness and provides respectful, client-centered care.
• Maintains knowledge of community resources for client referrals
• Attend work regularly, adhering to policies on absences and tardiness.
• Understands and applies legal requirements, including confidentiality and risk management.
• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily.
• Ability to sit for prolonged periods of time
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled
• Ability to grasp and carry items
• Ability to hear and effectively communicate with co-workers, clients, and the public
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
• Ability to process information and data for use within the organization

Nice To Haves

• Bachelor's degree in Social Work, Human Services or related field
• Experience in non-profit and community-based organizations

Responsibilities

• Conduct Housing Problem Solving conversations and develop individualized housing stabilization plans.
• Complete Coordinated Entry access, crisis, housing, and prevention assessments.
• Provide homelessness prevention services and coordinate financial assistance requests.
• Conduct community outreach and engage households in shelters, community locations, and partner sites.
• Maintain accurate, timely HMIS documentation and data quality.
• Provide ongoing case management, monthly client engagement, and Current Living Situation updates.
• Facilitate workshops on housing, tenant education, employment, benefits, healthcare access, and housing stability.
• Provide light-touch employment navigation including resume assistance, interview preparation, and referrals.
• Coordinate referrals to healthcare, behavioral health, benefits, legal, workforce, and community resources.
• Collaborate with Prevention HUB partners, Coordinated Entry, outreach teams, and community providers.
• Participate in required trainings, learning communities, and quality improvement activities.
• Prepare reports and maintain compliance with HUD, HIPAA, HMIS, County, and agency requirements.
• Provide culturally responsive, trauma-informed, Housing First, strengths-based services.
• Perform other duties as assigned.
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for the responsible function areas.
• Leads and collaborates on projects supporting Agency objectives.

Benefits

• Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions
• Employer-paid life insurance
• Vacation
• 15 paid holidays
• 12 paid sick days upon accrual
• Employee Assistance Plan
• Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Flexible scheduling options
• Hybrid work arrangements
• License and Certification renewals reimbursed
• Structured mentorship
• Ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level