Bilingual Communications Specialist (English/Spanish)

Pearl Interactive Network LLC• US,

11h•$0 - $22•Remote

About The Position

Pearl Interactive Network is seeking a bilingual communications specialist who loves helping others, thrives in a team, and wants more than just another job. This role involves being the voice that makes a difference by answering incoming phone calls from consumers and providing knowledgeable responses to inquiries in a courteous and professional manner.

Requirements

Must be fully bilingual in English and Spanish
High School Diploma or equivalent required
Must be a U.S. Citizen
Must have at least 6 months of customer service experience
Basic knowledge Microsoft Office Suite
Must have high-speed internet connection
Ethernet cable access. Wi-Fi-only connectivity is prohibited.
Private and secure workspace within your home. Away from noise and distractions.

Responsibilities

Serve as a direct point of contact for individuals registering for assistance.
Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals.
Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
Escalate dissatisfied callers to proper channels.
Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
Enter information into Windows-based computer database as required, while following instructions and/or referrals.