Bilingual Collector I

Lithia & Driveway • Tigard, OR

3d • Onsite

About The Position

The DFC Collector I is responsible for providing a quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. The DFC Collector I reports to the DFC Collections Supervisor.

Requirements

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws
• Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Nice To Haves

• Previous collections experience preferred

Responsibilities

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
• Process, follow up, and resolve inbound collection and customer service telephone inquiries
• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
• Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
• Meet or exceed established call volume and account action requirements
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed