Remote Bilingual Collections Specialist
About The Position
Join BCA Financial Services as a remote Bilingual Collections Specialist and help consumers resolve their accounts with empathy, clarity, and professionalism. This full-time role offers a consistent Monday-Friday schedule and the opportunity to make an impact while working from home. If you enjoy problem-solving, talking to people, and being rewarded for your performance, this position is for you. You will play an important role in helping consumers navigate their financial responsibilities with respect and care. BCA Financial Services will provide the equipment, tools, training, and support needed for success.
Requirements
- 1+ year of experience in a call center, customer service, billing, or collections
- Bilingual Required (Fluent in English and Spanish)
- Strong communication and problem-solving skills
- Ability to build trust and work through sensitive conversations
- A reliable, detail-oriented work style
- Must reside in: FL, MO, SC, or VA
- Quiet, private workspace
- High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
- Wi-Fi and hotspots are not supported
- Must meet tech requirements before training begins
Nice To Haves
- Basic knowledge of medical terminology
Responsibilities
- Talk with consumers to help them understand their accounts and find solutions
- Offer payment options such as full balance payment and payment plans
- Handle a high volume of inbound and outbound calls
- Accurately document interactions in our systems
- Meet performance goals (with support and coaching along the way)
Benefits
- $17/hour + monthly commission opportunities
- Consistent Monday–Friday schedule
- Medical, dental, vision, GAP, and life insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-provided equipment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
