Bilingual Collections Representative - Remote
About The Position
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $16.00-$18.00 per hour Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. For this position you must be Qualified candidates must possess 1-3 years of collections experience and fluent in both English and Spanish. Why should you consider TSI? Work from home Paid training Team-oriented work environment Growth opportunity Generous bonus opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Requirements
- High School diploma or equivalent
- 2 years previous call center experience
- Fluency in both English and Spanish is required
- FDCPA knowledge preferred
- Professional phone etiquette and solid negotiating skills
- Positive attitude and strong customer service aptitude
- Ability to problem solve and multitask
- Willingness to maintain confidentiality
- Ability to exchange accurate information effectively over the phone
- For Remote Positions: The minimum internet speed requirements for remote work are as follows:
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
Nice To Haves
- FDCPA knowledge preferred
Responsibilities
- At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.
Benefits
- medical
- dental
- vision
- 401k retirement plan with employer matching
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
