COLLECTIONS REPRESENTATIVE

Huntsville Utilities • Huntsville, AL

4d • $19 - $24 • Onsite

About The Position

Under the direct supervision of the Collection Supervisor, handles inquiries and grants from community agencies. Will provide service to internal and external customers of Customer Service using established departmental policies and procedures. Will process and track documents through the Small Claims and Probate Court system. Responsible for maintaining sorting and routing incoming mail and ordering supplies. Review and process deposit refund reports, deposit audit reports, and write-off reports, as well as prepare various reports.

Requirements

• High School graduate or equivalent required. An associate degree in business or a related field is preferred.
• A minimum of one (1) year of previous customer service with excellent verbal, written, and interpersonal communication skills are required.
• Previous billing, collections, and small claims experience desired.
• Proficient with Microsoft Excel, Word, and Outlook required.
• Basic knowledge and experience in respective departmental disciplines, including basic accounting, billing, database, and record-keeping systems.
• Must have the ability to multi-task assignments throughout the day.
• Possess the ability to work effectively as a team member and independently, without specific direction.
• Ability to communicate clearly and professionally with both internal and external customers of Huntsville Utilities.
• Ability to use discretion within defined limits and interface with all customers, including difficult or irate customers.

Nice To Haves

• An associate degree in business or a related field is preferred.
• Previous billing, collections, and small claims experience desired.

Responsibilities

• Maintains complete and accurate records of customers receiving utility assistance from several local agencies (i.e., FEMA, CAA, Case Fund, Project Share, HAP, churches, etc.)
• Handles inquiries, protects, and posts grants to customer accounts from various agencies and churches, providing utility assistance and updating accounts accordingly.
• Balances receivables from agencies to verify accurate posting to customer accounts.
• Handles inquiries from third-party agencies courteously and professionally.
• Processes and tracks all documents through Small Claims Court, including complaints, judgments, certificates of judgments, and garnishments.
• Runs daily query, reviews deposit refund report, and posts refund checks to accounts with past due balances using established guidelines. Matches refund checks with final bills and prepares for mailing.
• Sorts and compiles month-end data, then creates monthly reports for the Collections Section.
• Handles routine customer inquiries by telephone and email, courteously and professionally, to maintain and foster goodwill while promoting a positive image of Huntsville Utilities.
• Run daily queries and research final accounts on the write-off report to determine if the outstanding balance should be transferred to another account or written off. This includes skip tracing before the balance is transferred to another account.
• Run daily query to review and process the Deposit Audit Report.
• Run daily queries and review inactive accounts with a debit and credit balance.
• Performs various clerical duties and prepares correspondence for the Section as necessary.
• Ensures necessary office supplies are on hand and orders supplies when necessary.
• Stays informed on all matters on current policies and procedures.
• Distributes daily external and inter-office mail.
• Keeps abreast of all matters pertaining to current operating procedures.
• Performs other duties as assigned.

Benefits

• Huntsville Utilities offers a customer service driven environment, with access to industry-leading technology that supports our employee's work and resources to drive career advancement.
• Benefits: Yes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees