Bilingual Collections Representative (Toll)

OneMCI•Tampa, FL

11d•$15 - $17•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator who thrives in a fast-paced environment and enjoys helping people achieve financial stability? We’re looking for Bilingual Collections Representatives to join our growing team and support toll-related account recovery efforts. In this role, you’ll engage with customers to resolve outstanding toll balances, negotiate payment plans, and maintain positive relationships all while representing trusted public and commercial partners. You’ll receive paid professional training, a competitive compensation structure, and opportunities for career advancement in a supportive and performance-driven workplace. If you’re ready to make a meaningful impact and grow your career in collections, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Experience with data entry utilizing a computer.
The ability to read and speak English and Spanish fluently.
Excellent organizational, written, and oral communication skills
Ability to work shifts in accordance with the toll operations hours of operations.
Non-cash payment processing experience on a computerized system
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage.
Strong team orientation and customer focus
Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

Be the face (and smile) of the toll collection operations at the facility offices in Tampa, Florida
Assist customers with account resolution, questions, and concerns.
Process payments utilizing the toll operations back-office systems.
Manage in-person customer-related inquiries regarding toll activities, complaints, etc.
Collaborate with customer service professionals to improve overall customer experience.
Assisting with incoming customer service phone calls to resolve issues.
Complete end-of-day/shift deposits and balancing reports
Adhere to all attendance and work schedule requirements.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.