Bilingual Clinic Support Specialist/Interpreter

OUTSIDE IN•Portland, OR

2d•$24 - $27•Onsite

About The Position

Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Support Specialist/ Interpreter is essential to our multi-disciplinary medical team, filling a variety of roles for our downtown and east medical clinic. This role also provides call center and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation. Bilingual Spanish & English is a requirement of this position. This position will be expected to cover shifts at both the Front Desk and Call Center including our late clinic, Tuesday and Wednesday 5:00 – 7:00 pm. This is a full time position with benefits. Represented, Union membership is required.

Requirements

Bilingual spoken/written English/Spanish
Be an approved State-Registered Health Care Interpreter (HCI) as either certified/qualified, and appear in the following Oregon Health Authority State HCI registry: https://hciregistry.dhsoha.state.or.us
Bilingual spoken/written English/Spanish.
Must pass ACTFL’s Oral Proficiency (speaking) tests with a minimum level of proficiency of Advanced Mid (AM) or higher
Ability to handle crises and multiple tasks in a setting with a high volume of patients.
Excellent communication skills.
Strong reception and administrative skills with high accuracy and attention to detail.
Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds.
Able to work both independently and as a member of a team.

Nice To Haves

Have Oregon Qualified Health Care Interpreter status, or must enroll in the next available course after 6-month probation and obtain within 90 days once interpreter application is submitted to Oregon Health Authority (OHA)
Current Oregon driver’s license and clean driving record
Medical office or medical terminology background
Medical Interpreter experience
Call Center Experience

Responsibilities

Medical office coordination
Assist with training of front office, call center, and/or volunteers
Be an engaged team member of a Patient Centered Primary Care Medical Home care team
Coordinate with back clinic staff to ensure accurate scheduling of appointments
Answer phone calls and assist with Call Center coverage, when needed
Medical Interpretation
Assure written translation and verbal interpretation for Spanish speaking patients as needed
update bilingual English and Spanish information for clients referral documents
ensure delegation of tasks for timely completion
Oversee facilitation of interpretation needs for clinic patients and providers
seek solutions to filling interpreting needs in a way that promotes ease of access for patients and is considerate of cost for clinic
Maintain a working knowledge of laws and policies of medical interpretation
work with clinic manager to ensure compliance of clinic in provision of these services
Patient/Customer service
Maintain an environment conducive to patient comfort and confidentiality
Oversee patient intake and reception for multiple clinic shifts
Assist patients with registration process and Mychart navigation
Provide referrals for clients to various community agencies as needed
Verify insurance eligibility, benefits and copayments
Screen qualified patients with applying for health insurance benefits through the Oregon Health Plan
Care Coordination
Assist providers and back clinic staff with patient follow-up and care coordination
Conduct health maintenance outreach calls
Medical interpretation Spanish/English as assigned
Medical Information Management
Promote accuracy and efficiency in front desk procedures and paperwork
Daily data entry and troubleshooting of patient registration using EMR
Participate in process improvement projects that pertain to role
Meet personal/team qualitative and quantitative targets

Benefits

generous paid time off (starting at 18 days plus 13 holidays)
employer-paid medical, dental, and vision coverage
403(b) retirement plan with employer contributions
employer-provided HRA
FSA options
fully paid life and disability insurance
employee assistance program for their household
pre-tax commuter benefits
sabbatical after 5 years of service, with additional sabbaticals every 3 years thereafter
Public Service Loan Forgiveness (PSLF)