Bilingual Client Services Specialist (1-Year Contract)

Peoples Group • Vancouver, BC

45d • CA$55,000 - CA$65,000 • Hybrid

About The Position

We are hiring for a Bilingual Client Services Specialist for a 1-year fixed-term contract position. This is a hybrid role, requiring 2-3 days per week in the Vancouver office. The ideal candidate is highly motivated and skilled, with experience in providing exceptional customer service in a call-center environment. Key attributes include being organized, adaptable, and detail-oriented.

Requirements

• Flexible to work Eastern or Pacific time business hours depending on business needs.
• Demonstrated ability to build and maintain strong customer relationships, while consistently providing a high standard of service.
• Excellent communication skills both verbal and written. Must be Bi-Lingual in French and English.
• Excellent interpersonal, organizational and time management skills
• Excellent problem-solving skills with a great attention to details
• Adaptable and able to work well under pressure and deadlines.
• A self-starter who can work with minimal supervision.
• Minimum two years’ experience in a customer service role.
• Minimum one year experience in financial services, branch experience preferred.
• Working knowledge of AML/KYC requirements.
• Strong computer skills, with proficiency in Word, Excel and Outlook.
• Knowledge of banking products including high interest savings accounts and term deposits.
• Knowledge of banking systems, such as DNA.

Nice To Haves

• Branch experience preferred.

Responsibilities

• Respond to incoming customer calls and email inquiries in a timely and professional manner, within agreed service levels.
• Strive to resolve customer issues and queries at first contact and demonstrate ability to build and maintain strong client relationships.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Support customer requests for opening accounts, including handling transactions and documentation.
• Interact with customers to identify their financial needs and refer them to the appropriate expert or guide them to alternative channels such as online banking.
• Ensure key performance indicators are met to maintain call center service levels, emails, and call quality to contribute to team business efficiency targets.
• Stay up to date with all product and services offered by the Peoples Group family of financial services.
• Adhere to all compliance regulations and procedures.

Benefits

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A competitive compensation package.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed