Bilingual Client Services Representative

Apex Capital Corp•Memphis, TN

1d•Hybrid

About The Position

As a Bilingual Call Center Representative, you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns. This role requires fluency in both English and Spanish. Applicants must be able to speak and write in both English and Spanish. The position is Friday – Tuesday, 2pm - 11pm and starts at $17/hr. TCS also provides shift premiums for weekend and evening shifts. Initial training will be conducted onsite (daytime) and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.

Requirements

High School Diploma
Telephone Etiquette
Experience in at least one of the following: customer service role, role in the transportation or financial industry.
Fluency in both English and Spanish (speak and write).

Nice To Haves

Call center experience.
Microsoft Office
Some college or equivalent experience.

Responsibilities

Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner.
Identify and escalate priority issues.
Route calls to appropriate resource, if needed.
Set up new accounts in our internal system.
Assist customers in our client-facing portal.

Benefits

Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
Medical, dental, vision, life, short term disability and long-term disability coverage.
In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+.
401(k) plan with TCS matched contributions.
Tuition reimbursement for college, plus plenty of TCS managed training classes.
Leadership training and a culture that empowers individuality.
Gym reimbursement program.
Rewards driven wellness program with an individualized holistic approach.
Connected, friendly work environment with monthly luncheons.
We celebrate our accomplishments (and birthdays).
Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
Quarterly profit sharing.