Bilingual Client Service Specialist

People Corporation•Toronto, ON

5d•CA$55,000 - CA$60,000•Hybrid

About The Position

We are seeking a dynamic and service-oriented Bilingual Client Service Specialist to join our team. This role is crucial in providing excellent service and support to our valued clients, managing a portfolio, investigating complex issues, and handling client escalations. The ideal candidate will be reliable, possess strong time management and multi-tasking skills, demonstrate initiative, have excellent analytical and problem-solving abilities, pay close attention to detail, and exhibit sound work ethics. This position offers an exciting opportunity to contribute to People Corporation's growth and success in delivering benefits, pension, and HR products and services.

Requirements

2+ years of professional experience in the group benefits industry.
2+ years of professional experience working in a client-focused environment with a commitment to service excellence.
Fluency in both French & English (written & verbal) is required.
Completion of post-secondary education in a relevant field.
A positive and professional attitude that encourages collaboration and relationship building.
Strong conflict resolution skills, driving timely and effective outcomes.
Excellent problem-solving and troubleshooting skills.
Excellent communication skills, both written and verbal.
The ability to multi-task and prioritize to meet client and internal needs.

Responsibilities

Develop and maintain relationships with clients and multiple insurance companies.
Provide day-to-day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities.
Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services.
Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems.
Provide support to Account Managers, including the set-up of new groups, client service, and administration.
Maintain security and confidentiality of client information.
Provide benefit plan administration training for new and existing clients.
Assist clients with claims and online processing.
Coordinate timely preparation and delivery of necessary client materials.