Bilingual Client Onboarding Analyst
About The Position
eClerx is seeking a highly skilled, client-focused analyst to support AML/KYC onboarding activities for a strategic financial services client. The role connects client outreach, banking coverage teams, and AML operations to help ensure timely, accurate, and complete documentation for Client Due Diligence (CDD) requirements. The analyst coordinates onboarding activities, contacts clients to request and clarify documentation, answers questions, and helps clients navigate process requirements. The position is based in New York and requires reporting to the NY office three days per week.
Requirements
- Bilingual in Spanish and English.
- Report to the New York office three days per week.
- 5–10+ years of experience in financial services, preferably within banking or financial institutions.
- Strong client-facing experience with demonstrated relationship-management and influencing skills.
- Solid understanding of AML/KYC CDD requirements and industry best practices.
- Familiarity with operational workflows for onboarding, documentation, and compliance processes.
- Ability to anticipate issues, solve problems proactively, and navigate complex onboarding scenarios.
- Comfort collaborating across global teams and working with diverse stakeholders.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with CDD requirements for legal entities across global jurisdictions.
- Knowledge of investment banking or capital markets products and onboarding processes at international banks.
Responsibilities
- Serve as the main point of contact for outreach related to AML/KYC onboarding documentation.
- Engage directly with clients to request, clarify, and collect CDD materials.
- Coordinate between coverage teams, AML operations, and compliance reviewers to support timely onboarding.
- Act as an escalation point for operational or documentation-related challenges.
- Track onboarding populations and workflows in partnership with coverage and operations teams.
- Review incoming documentation for accuracy and completeness and obtain necessary internal approvals.
- Apply knowledge of CDD requirements to guide clients and resolve documentation gaps.
- Support adherence to onboarding metrics, timelines, and service expectations.
- Partner with teams across regions and lines of business to align with global KYC initiatives.
- Support adoption of process enhancements related to policy changes, technology improvements, and control remediation.
- Promote partnership, collaboration, and seamless service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
