Bilingual Client Advocate

HOUSTON AREA WOMENS CENTER • Houston, TX

2d • Hybrid

About The Position

Being a Bilingual Client Advocate you will be responsible for providing culturally relevant services with a trauma-informed, evidence-based, client-centered, and healing-centered approach to survivors of domestic and sexual violence. The Bilingual Client Advocate will provide case management services to clients participating in the Behavioral Health and Wellbeing program in all HAWC locations including Survivor Empowerment Hubs in strategically identified locations in the Houston community.

Requirements

• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, or Counseling or related field
• Bilingual in both English and Spanish, able to fluently read, speak, and write in both languages.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
• Computer savvy and able to learn new applications and systems quickly.
• Strong data-entry skills.
• Texas driver’s license with a safe driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation, if applicable

Nice To Haves

• Excellent attention to details
• Demonstration of professional objectivity and appreciation for confidential information
• Ability to follow instructions and to adhere to policies and procedures
• Ability to prioritize tasks to meet individual and team deadlines
• Has a growth mindset and is a good team player
• Strong communication skills, both verbally and in writing.

Responsibilities

• Assist clients in receiving services by telephone and in person.
• Conduct intake assessments for domestic and sexual violence survivors referred to the Behavioral Health and Well being Program that help assess the client's needs, gather relevant information about their cases, and provide crisis intervention.
• Enroll clients in individual/group counseling services with licensed counselors from the Behavioral Health and Wellbeing program.
• Contact and make referrals to other internal and external stakeholders for additional services.
• Maintain accurate records and appropriate documentation of services.
• Participate in training, supervision, and meetings.
• Work cooperatively with other staff to ensure optimal utilization of resources and efficient management of the program.
• Mandatory Reporting: report suspected and prior abuse/neglect to the Texas Department of Family and Protective Services when appropriate.
• Advocate at HAWC and other agencies on behalf of adults and children.
• Mobile advocacy is required to help break down barriers. This includes meeting the client in the community, at work, or other safe places and accompanying clients to appointments as needed.
• Other duties/projects may be assigned.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance Programs
• Generous Paid time Off- 11 paid holidays per year, up to 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days
• 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
• Company paid Life Insurance
• Company paid Long Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level