Bilingual Claims Quality Assurance Analyst

Wawanesa Insurance • Edmonton, AB

6d • CA$77,500 - CA$92,500 • Hybrid

About The Position

As a Claims Quality Assurance Analyst, you’ll play an important role in supporting Claims Operations by helping strengthen best-in-class practices, enhance file handling consistency, and contribute to a high-performance culture. In this role, you’ll take part in file reviews, calibration sessions, and trend analysis to identify meaningful improvement opportunities across the claims experience.

Requirements

• 3 to 5 years of experience adjusting or examining claims within the property and casualty insurance industry.
• Demonstrated experience with Quebec auto and property claims.
• Fluency in both French and English is required for this role.
• Strong analytical and problem-solving skills, with the ability to identify trends, relationships, issues, and opportunities for improvement.
• Excellent organizational skills, including the ability to manage priorities and adjust effectively as business needs evolve.
• Ability to work effectively both independently and as part of a collaborative team.
• Self-directed and accountable, with a strong commitment to team goals and shared success.

Nice To Haves

• Completion of the CIP or FCIP designation would be considered an asset.

Responsibilities

• Champions change and continuous improvement within the Claims Division.
• Reviews files, exposures and customer interaction to support the calibration of Adjusters and Claims Leaders to our claims processes.
• Conducts calibration sessions with front line and regional claims managers.
• Makes observations about opportunities to enhance calibration.
• Identifies trends where practices are providing obstacles for claims teams and participates in continuous improvement exercises of those policies.
• Participates in identifying and planning claims training.
• Participates in formal QA only calibration sessions.
• Maintains awareness of industry trends and changes to ensure Wawanesa is prepared to respond in a manner consistent with our vision and values.
• Collaborates with members of the claims team to understand file opportunities, and leverage Wawanesa resources to build exceptional file handling practices.
• Reviews and analyze performance reports.
• Assists Sr. Analyst(s) in conducting regional level calibration sessions with operations as needed.
• Performs other duties as assigned.

Benefits

• annual bonus plan
• leave of absence top-up programs
• generous vacation time
• personal days
• premium free benefits
• pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed