Bilingual Claims Assistant - Medical (Contract)

RBC•Mississauga, ON

7d•CA$46,000 - CA$70,000•Onsite

About The Position

Join the Medical Request Team (MRT) for a one-year contract role in a fast-paced, high-volume claims environment. The MRT is responsible for requesting and following up on medical documentation on behalf of the Claims Specialists, playing a key role in the claims process by allowing specialists to focus on adjudication. You’ll also manage invoice payments related to medical documentation. This role requires strong organizational skills, attention to details, and the ability to consistently meet tight turnaround times while managing high task volumes.

Requirements

Fluent in English and French (oral and written)
Proficiency in claims systems for lines of business being supported
Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available
Proficient in MS Office – Word, Excel, PowerPoint
Ability to multi-task and balance goals and priorities
Strong organizational and communication skills with demonstrated ability to work collaboratively in a team environment

Nice To Haves

1-2 years of experience in claims, insurance or healthcare administration
High school diploma or Business Administration credential
Insurance designation or relevant certifications
Experience with high-volume processing environment
Bilingual (English and French)

Responsibilities

Send medical requests and follow-up on medical requests within the given service level agreement on behalf of the Claims Specialists
Effectively balance both new requests and follow-ups to ensure the team’s task queue is manageable and work is distributed fairly across all team members
Manage the Medical Intake mailbox and prioritize incoming requests efficiently
Process invoice payments accurately and in a timely manner
Update claims systems with accurate and applicable information, maintaining error-free records
Implement and effectively manage change initiatives within the team
Participate in projects and initiatives within Life & Health Claims