BILINGUAL CLAIMS ADJUSTER L1

ALPHA WARRANTY SERVICES INC•South Jordan, UT

11d•$22•Onsite

About The Position

We are looking for Bilingual Spanish speakers! Are cars your obsession? Have you turned wrenches as a profession or as a hobby? Are you looking to get off the floor and into an office setting? If you know engines like the back of your hand – we need your expertise – Let’s talk! We offer a fantastic company culture that will foster your professional training and growth – our people come before profits! As Alpha Warranty’s Bilingual Claims Adjuster L1 Repair Specialist, you will use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process. You communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customer’s service contract, while accurately typing notes of the claim in our system. With every interaction we work to provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be. Don’t worry, we have Sr. Claims Adjusters to handle the complex and high-dollar repair claims. A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities.

Requirements

Bilingual Spanish speaking - verbal and written
Vehicle repair experience or knowledge
Some customer service experience is required
Clear and professional verbal and written English communication skills
Comfortable navigating current technology such as computers, phones, internet, and various software
Accurate typing skills with a speed of at least 30+ WPM
Ability to successfully collaborate, problem solve, and listen, with a great attention to details
Capacity to embrace change and new opportunities as we continue to grow
High school diploma or GED equivalent is required

Nice To Haves

Call center experience is strongly preferred, but not required

Responsibilities

Handling all bilingual Spanish calls
Documenting all claim details and decisions using our internal systems, including requesting approved claim payments
Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions
Providing meaningful and innovative solutions to challenging problems, whenever possible
Other responsibilities and projects as assigned by your manager

Benefits

Competitive pay - Base up to $22.25/hr. (doe) + $1/hr. for bilingual Spanish/English language skills!
Up to $4/hr. more for certain active ASE Certifications!
$500 retention bonus after 6-months!
Health insurance options with generous company contributions
Dental and Vision coverage
Life and Disability insurance (100% company paid + options for more!)
Competitive 401k match program
Paid Time Off (PTO) and Paid Holidays
Paid Volunteerism Time Off (VTO) to support your community
Legal and Pet insurance options
Free Roadside Assistance for your personal vehicle
Tuition Assistance Program
Ongoing professional training and development
Employee incentive and recognition programs
A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations