Bilingual Chinese Speaking Member Service Rep

Charter Oak Federal Credit Union•Montville, CT

7d•Onsite

About The Position

Be a part of the Charter Oak Federal Credit Union Team! Charter Oak is interested in hiring a Float Bilingual Chinese Speaking Member Service Representative. They are responsible for building member relationships by providing outstanding service. Applicant must have the ability to provide interpretation assistance for our members and conduct transactions associated with this role in Chinese and English. Successful candidate must possess excellent communication and interpersonal skills. Previous sales experience and the ability to work in a team environment are essential.

Requirements

Ability to provide interpretation assistance for our members and conduct transactions associated with this role in Chinese and English.
Excellent communication and interpersonal skills.
Previous sales experience.
Ability to work in a team environment.

Responsibilities

Receives and greets the members, determines their needs and refers them to the proper department when applicable.
Communicate with members and potential members to effectively determine their deposit and loan needs.
Explain and effectively cross sell credit union services, utilizing APEX tools, while in contact with members.
Perform all clerical functions related to establishing and servicing deposits, loans and other products and services offered by the credit union.
Assist members in researching, balancing and reconciling their accounts, exercise prudent judgment in using approved powers to service accounts (such as approving checking accounts, waiving fees etc).
Have a working knowledge of the laws, rules, regulations and procedures regarding credit union products offered to members. Such laws include, but are not limited to IRA'S, lending, demand deposit and second mortgages.
Present a Professional image (attire, mannerisms and work station).
Provide suggestions to improve service, control costs, and promote the credit union activities.
Performs Loan Originator duties under Regulation Z by taking applications, and assists a member in obtaining or applying to obtain a loan.
Oversees and observes all security procedures for the safety and protection of members and the credit union in the safe deposit department under the direction of the Office Manager/Supervisor when applicable.
Backup for Teller as needed.