Bilingual Chinese (Mandarin) Social Media Moderator

Jobs for Humanity•Morrow, GA

3d•Onsite

About The Position

VXI Global Solutions is seeking Bilingual Chinese Mandarin-speaking Social Media Account Moderators to support a fast-growing global social media platform. This role focuses on platform safety, trust, and policy enforcement, not customer service. As a Bilingual Chinese Mandarin Social Media Account Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Your decisions directly impact user safety, platform integrity, and regulatory compliance. This is a 100% non-voice, judgment-based role requiring consistency, sound decision-making, and comfort working with sensitive content.

Requirements

Fluent Chinese and English required.
Ability to work 40 hours per week onsite in Morrow, GA.
Strong judgment with the ability to apply policies consistently and objectively
High attention to detail with accurate documentation and case handling
Ability to make decisions independently within established policy guidelines
Comfort enforcing platform rules without emotional escalation
Psychological resilience and stress tolerance when reviewing sensitive or disturbing content
Computer proficiency with the ability to navigate multiple systems and workflows efficiently
Dependability, accountability, consistent attendance, and schedule adherence
Ability to work assigned schedules Monday-Saturday between 8:00 AM and 2:00 AM EST, including evenings and late-night shifts
Ability to complete required pre-employment assessments and background checks

Nice To Haves

Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work preferred
Familiarity with major social media, short-form video, social commerce, or online marketplace platforms preferred.

Responsibilities

Review and moderate user accounts and user-generated content according to defined platform policies and community standards.
Evaluates private messages and group chats for policy violations.
Assess and process account appeals using established enforcement guidelines.
Make consistent, objective enforcement decisions based on platform standards.
Accurately document moderation actions, decisions, and rationale.
Support platform safety, authenticity, acceptable-use, and trust standards.
Meet established quality, productivity, attendance, and decision-consistency benchmarks.